Cancellation and Refund Policy

In the event that House of Artisan cancels a scheduled class, attendees are entitled to opt for either a transfer or a credit note.

Should you be unable to attend the class, you have the option to delegate someone else to participate on your behalf.

Alternatively:
(A) Refund requests can be made up to 4 days before the commencement of the class, subject to an administration fee of $50.00
(B) Transfer requests can be made up to 4 days before the class starts at no additional charge.
(C) Credit note requests can be made up to 4 days before the class starts without incurring any fees.

Regrettably, no changes or refunds will be accommodated after this period. This decision is informed by the fact that both House of Artisan and the Teacher have incurred various costs related to class preparation, encompassing materials, travel and accommodation, catering, miscellaneous supplies, advertising, and ticket fees, among others.

General Terms & Conditions

House of Artisan workshops are exclusively designed for individuals aged 18 years or older, as we do not possess the requisite Blue Card or other necessary credentials for instructing minors. Our workshops are tailored to provide adults with dedicated creative time and space.

Photographs and videos will be captured during the workshop for promotional purposes, and these may be utilized on our website and social media platforms.

House of Artisan reserves the right to cancel any scheduled workshop under circumstances such as (A) insufficient enrolments, or (B) illness affecting the Teacher or Workshop Facilitator. In the unfortunate event of a workshop cancellation, where possible students will be notified at least 2 days before the scheduled commencement, and a credit note will be issued for future use.

For those unable to attend a workshop, notification is required at least four days prior to the class date for the issuance of a credit note or a transfer to a future or alternative class. No credit notes will be issued for cancellations with less than four working days’ notice. Due to financial commitments, including artist payments, material procurement, and pre-payment for catering and beverages, refunds are not available.

By proceeding with the purchse of your ticket, you acknowledge and accept these Terms & Conditions.